![]() Step 3: Press your Chromebook’s Power button to turn it back on. Step 2: The screen dims, and a pop-up appears. Step 1: Select and hold the Power button. If your Chromebook runs like a snail, your best bet is to just restart and see if the performance issue clears. Systemwide issues Your Chromebook runs very slowly You can choose to Save session log to record all this current information for later analysis or repair notes. If you see a function that doesn’t register as a success, that may be the source of your problem. If all went well, you should see a success marker beside each function. Battery tests will show basic charging info, but other tests will bring up an itemized list of the functions the test performed. Step 3: Tests may take a couple of minutes or even 15 to 20 minutes depending on what you are measuring. If you’ve narrowed down your problem to an issue like your battery, or you notice an issue like a particularly high CPU temperature, then select the appropriate option. Step 2: View your current data and check for any suspicious issues. Select the round Launcher button at the bottom-left of the screen, and use the search box at the top to type in “diagnostics.” The app should pop up with an icon that looks like a heart monitor line. Step 1: The Diagnostics tool is not currently in the app drawer, so you’ll have to go looking for it. Wi-Fi not working? How to fix the most common problems How to convert your VHS tapes to DVD, Blu-ray, or digital The most common Microsoft Teams problems, and how to fix them Here’s how to use it if your Chromebook has the latest updates. If you’re struggling to understand a problem, it’s a good idea to pop this app open and run the appropriate test, keeping an eye on the data as you use the rest of our guide for more specific issues. Additional features as Google improves the app (it’s still a relatively new tool and more functionality is on its way).Run tests on all these features to automatically troubleshoot for apparent issues.See data on CPU usage, speed, and temperature.See information about battery health, cycles, and how much capacity it has lost since its first use.Check model and motherboard information.For more information, see GitHub Debug.Chromebooks now have a Diagnostics app specifically for troubleshooting, which can provide valuable information when narrowing down your issue, monitoring a specific problem, or - if it comes down to it - knowing exactly what hardware you have for repairs or replacements. If you've followed all of the troubleshooting suggestions above and are still having connection problems, you can follow the instructions on the GitHub Debug site to run tests and send a report to GitHub Support. Because GitHub cannot resolve network congestion, you should escalate the problem to your internet service provider. If you're experiencing slow connections at certain times of day but not others, the slow speeds are most likely due to network congestion. GitHub does not throttle bandwidth per user. If you're encountering timeouts with SSH, see " Error: Bad file number." Troubleshooting slow downloads and intermittent slow connections For more information, see " Using SSH over the HTTPS port". If you prefer to use SSH but the port is blocked, you can use an alternative port. ![]() For more information, see " Troubleshooting cloning errors." Switching from cloning via SSH to cloning via HTTPS, or vice versa may improve connectivity. If so, temporarily disable the plug-ins or extensions during captcha verification. Ensure your browser does not have plug-ins or extensions that may be interfering with GitHub.To verify access to these domains, visit and ensure the text "Connection successfully made!" is displayed, then visit this captcha test page and ensure you are able to load the captcha. If you're behind a corporate firewall, contact your IT administrator to allow those domains. Ensure your network configuration is not blocking or.For a list of supported browsers, see " Supported browsers." If your browser isn't supported, upgrade your browser or install a supported browser. Ensure JavaScript is enabled on your browser.If you're unable to verify with the captcha: If there are rules in place, ask your network administrator to allow traffic to GitHub. If you're having connectivity problems on your company or organization's network, check with your network administrator to find out if the network has rules in place to block certain traffic. For more information, see " About GitHub's IP addresses." Using a company or organization's network Make sure your network is configured to allow GitHub's IP addresses. Most often, connection problems occur because a firewall, proxy server, corporate network, or other network is configured in a way that blocks GitHub. ![]()
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